For almost 100 years, our company and staff members have been dedicated to giving our customers the best and most affordable plumbing, heating and air conditioning services. We take pride in our work and in the many happy, loyal customers we have in Richmond and the surrounding areas. At Gilman Heating, Cooling and Plumbing, we offer a 100 percent satisfaction guarantee so you never have to bet on outstanding service – you can count on it. But don’t just take our word for it, read our reviews!
Thank you to Doug for fixing our system. Doug was very knowledgeable and did a great job, was pleasant and enjoyable to have in our home.
- Mr. Berry, Richmond, VA
Came home to find my unit blowing hot air. I had rented for years and the landlord always used Gilman so I gave them a call at 5:55pm. The receptionist was super nice and friendly and got my account set up in minutes. Technician Robby, who I had worked with at my old place was here within the hour. He immediately diagnosed the problem and changed the part within minutes. I literally had my AC blowing cold again 60 minutes from the time I placed my call. I can't imagine a service that can do it better and more efficiently than Gilman. HIGHLY RECOMMEND!
- Mo, Richmond, VA
"Your technician was absolutely delightful, fantastic, wonderful, amazing, and all of the superlatives you could possibly give him. We would like for him to be our guy. I am so impressed!"
- Will, Richmond, VA
"Thank you for such speedy service for our problem. A special “thank you” to our tech for his work and detailed account of what he thought was taking place. I also want you to know how wonderful it is to have real live people to answer the telephone instead of a recording – that is very comforting. In addition, everyone that answers the phones are so nice, polite and efficient! How do you manage to find such great people (technicians and office staff)?"
- Sally, Ashland, VA
"Thank you for your prompt response to our air conditioning crisis. YES- crisis. I am from Pennsylvania and do not tolerate the heat here in Virginia. I recommended your company to my co-workers, nurses are always in need of air conditioning services."
- Eileen, Richmond, VA
"My family and I would like to thank you and your staff for installing the heat pump at our house recently. I cannot express in words how helpful it is to us. Your young Installation Technicians were extremely professional, kind and courteous. You have an incredible team with them. A few years ago, I suffered a stroke and am unable to work full time, so replacing our heat pump ourselves was always something we would have to put off to the future. That really means it would have been unlikely. Due to your generosity, my family and I can now begin to enjoy our house again and not dread winters as we have the past few years. Again, thank you."
- Kenneth, Chesterfield, VA
"On behalf of my husband and I, we would like to take this time to commend one of your employees. In June, he came to service our AC system. He was so mannerable, knew what he was doing, yet humble and professional. He even took time to clean about the leaves in the AC system that were blocking the drainage ducts. All the while he was steadily working with me hovering. He wrote down the date on my filters as a reminder when I need to change it. I loved this tip and will forever us it. About a week later, I had to call your on call service because the AC had gone out. The same tech was on call; quickly called me back; remembered us; made a plan of action; kept it and came to the house the days, which was a Sunday – Father’s Day. He quickly assessed the situation; knew exactly what to do; had the parts on his vehicle and fixed the problem in a flash. All this said, he is a wonderful person, employee and someone that clearly reflects the values and priorities of your company. He is incredible."
- The Brown Family, Richmond, VA
"Your team is always polite and courteous and most of all very efficient in their work. You all deserve a big hand!"
"Thank you so much for caring about me, not only as a customer, but a person. Your technician was very punctual and explained his work, and he is personable. For 11 years we have been satisfied with Gilman. You have set the bar even higher by going above and beyond my needs. I am a customer for life and will always recommend Gilman. Thank you are two small words, but are packing with a lot of meaning."
- Annette, Ashland VA
"You add a little “wonderful” to everything you do. Thanks for what you did for me – and thanks for being YOU!"
- Marcia, Bumpass, VA